I must admit that I don’t go to very many conferences that aren’t “Jewish.” But last week I was excited to attend the Nonprofit Technology Conference of NTEN (#12NTC). I went to speak at a session in collaboration with the Charles and Lynn Schusterman Foundation, Jim Joseph Foundation, and Darim Online, on networks, technology, and their application to non-profits – and yes, we were speaking about it particularly in a Jewish context. The truth is, with the attendance of over 70 non-profit professionals who are Jewish and/or working for Jewish nonprofits, this session and the social hour that followed had as much as or even more of the usual dose of Jewish geography, schmoozing/networking, and certainly the spirit of Jewish pride.

Why Jewish pride? The focus on how Jewish organizations are making an impact in this realm was impressive to many – especially those who don’t usually equate Jewish organizations as being at or even near the forefront of the technological cutting-edge. I give a lot of credit to the session sponsors, in particular Lisa Colton, the session facilitator, for recognizing the need to demonstrate how Jewish organizations are thinking about technology and networks, even fostering that energy beyond the session by using the hashtag #12ntcJews for the conference’s duration.

I don’t mean to say that the session insinuated that Jewish non-profits have all the answers when it comes to technology and networks. On the contrary, the timbre was very much expressing how we are all on a journey as we struggle with the issues 21st-century ways of communication pose to how we think and how we work. Actually, that was exactly what was so impressive – because in today’s interconnected, networked world, it’s not about the one-sided execution of perfection, but rather about engaging in a dialogue, asking the right questions, and reacting to that dialogue through constant experimentation. That sense of authenticity and candor about our work is so important to everything technology and networks represent.

The value placed on dialogue was evident in the diverse voices of the panel, featuring Josh Miller, Miriam Brosseau, David Cygielman, Lisa Colton and myself. The opportunity to learn from and share a podium with Jewish professionals making an impact in the realm of working in a networked way – as well as to hear comments and reactions from the audience members also engaging with these issues – was truly amazing. It sparked in me the sense that Jewish organizations have a lot to learn, not only from the scintillating conference attendees and presenters in nonprofit technology that surrounded us at NTC, but also specifically from each other. There are unique challenges and opportunities to working within the Jewish community, and we all are better positioned to take them on when we work together.

As part of my talk, I spoke about the need for a training program and community of practice for Jewish network-weavers, those in Jewish organizations working with networks to engage constituencies and foster connections and the sharing of resources and ideas between them. I believe this is very much needed in the Jewish world, especially as so many of us are already are on journeys to implement networked practice in our work.

Exemplifying these journeys, Miriam Brosseau and I spoke about our work with The Jewish Education Project and The AVI CHAI Foundation, respectively – both established organizations that are pivoting and really transforming themselves for the digital age. Miriam talked about how The Jewish Education Project is seeking not only to work with networks externally, but how they have realized that in order to do so they must also operate in a networked way internally, and they have created a community of practice to address this. She even brought in a Jewish concept – the idea of tocho k’varo, that just as the mishkan was required to be gold inside as well as outside, so too should we be the same internally and externally in order to be truly whole and authentic.

I spoke about AVI CHAI’s “communications revolution,” from top-down, one-way communication about our work to understanding that, in order for AVI CHAI to leave a legacy on the issues we care about, we must create dialogue and engage others in these issues. We are doing this through initiatives like ELI talks: Inspired Jewish Ideas ss well as grassroots brainstorms to generate creative ideas as to what would make day schools a more attractive option for parents not previously considering it.

In addition, Josh Miller from the Jim Joseph Foundation spoke about the foundation’s forays in working with networks, such as its investments in and lessons learned from the Jewish New Media Innovation Fund. David Cygielman from Moishe House exemplified an emerging organization that started from the beginning as a grassroots effort and continues to work in a networked way. Interestingly, being “native” to this mode of operation has not freed it entirely from network dilemmas. These have included how to incorporate technology as it scales and how to navigate the need to maintain a consistent level of Jewish educational content in its programming while remaining powered by grassroots needs and interests.

All of this, by the way, happened in my 12 hours in San Francisco. Why just 12 hours? It was actually a lot to spare on the day that my husband moved my family to a new apartment in a new city and two days before Pesach, over which we hosted two seders there. Why did I go at all? That’s just how passionate I am about this topic of networks, Jewish organizations, and technology. I am excited to be a part and witness the development of the emerging field of Jewish networks, and know it will lead us to be ever more effective and connected in the future.

Deborah Fishman is Director of Communications at The AVI CHAI Foundation, where she explores how network-weaving can be implemented to engage and inspire constituents to be more effective and connected. She dreams of implementing a network-weavers’ training program and community of practice to professionalize the field.

And… They’re off!  As you may have heard, the Avi Chai Foundation has gathered a diverse cohort of New York and New Jersey Day Schools to learn about social media tools and strategies, and to support them in developing their own “experiments” to develop their networks, engage with parents and alumni, and ramp up development efforts over the next several months.  After two full workshops, online exchanges and a bit of homework, the teams (2 from each school) are off and running with their project plans.  Or maybe, more accurately we should say that they are playing and experimenting — because this is how we learn.

One thing that I enjoy about this cohort is that they ask great questions. While reading about the four children (Wise, Wicked, Simple and One that does not know how to ask) this year at our Pesach seder, I began thinking about how these archetypes apply to (adult) students of social media.  When teaching about something as new and different as a communications revolution, I see all of these archetypes (and, honestly, I experience all of them myself too).  In the most successful situations, I’ve seen participants progress from one to the next as their openness, comfort, curiosity and enthusiasm grow.  Inspired by the four children in the Haggadah, I offer you four (non-judgemental) archetypes of the social media learner:

The accidental techie comes eager to learn, ready to experiment, and with some solid social media experience under their belt.  They know the tools (largely self-taught), can learn by exploring themselves, and are willing to assume a pioneering role for their organization. Encourage the accidental techie to play a leadership role in the organization, to teach others, and to explain the opportunities and successes taking place that others might miss.  Give them the time and encouragement to continue to explore and innovate online, and make sure they have peers and mentors to support them.

The implementer is concerned with the “how-to” of social media.  This person accepts the responsibility to use the tools in their job, and is developing a skill set to be able to effectively execute this role.  Without an instinctual understanding of social media culture, this person may tend to post only about events, or neglect the need to be listening and engaging online as well as speaking.  An early stage implementer applies the old paradigm social norms to the new paradigm spaces.  An advanced implementer has learned these skills and they are on the verge of becoming instinctual and natural as he or she develops this “fluency” – it’s not unlike learning a language.  Continue to point out to this person the idiosyncrasies that take their work from good to great.

The deer-in-headlights is the one who doesn’t know how to ask.   While  they may be overwhelmed and feel like a fish out of water, this person is curious and listening. This person needs to know that there are no stupid questions – that we are all learning all the time, and that the rate of change is in fact ridiculously fast.  Make sure this participant realizes that they are not alone (most of the room feels this way too!) and help them to feel confidence and success in at least a few places.  Celebrate the small successes, and guide them to focus on a small number of basic tasks in order to develop their own foundation from which they can play and experiment.

The nay-sayer resists acknowledging that communications revolution applies to their work.  They are often heard saying, “We’ve always done it this way and it’s working just fine,” or “Our community doesn’t use these things.”  The nay-sayer is often scared of change (aren’t we all?) and finds it safer and easier to deny the influence of social media tools and culture on their work than to wrestle with the inevitable questions and issues that we all must face. The best way to engage the nay-sayer is to help them see the value of these tools personally (“oh, photos of my grandson on Facebook!  This is great!” or “Wow, someone volunteered to bring snack to the soccer game in 3 minutes – that’s incredible!”) before considering how to apply them to their professional work.

The participants in the Academy are largely the first two archetypes.  They are eager, curious, and are asking deep, meaningful, and profound questions.  Some are “implementer” questions (How can we upload a video of students that we can link to for parents without making it publicly available?); some are more strategic (Should we have multiple Facebook Pages for Lower, Middle and High schools, and another for alumni, or should we consolidate into one Page?); and others are philosophical or ethical (How can we model and teach responsible online behavior for our students when we’re not in control of what people post on our wall? Should we condone use of social media when this can lead to gossip or slander?).  I know that as they begin the implement their projects, the questions will become more frequent and more fascinating.  They are keeping me on my toes, and I love it!

On May 5^th we’ll conduct our third full day workshop.  Their toolboxes will be full, their goals articulated, and coaches holding their hands for the next important phase of this experience – putting it into practice.  As each school team embarks on developing their project, we’ll be learning together, reflecting and revising, and sharing with each other and with you as well.    Stay tuned.  We may have questions for you.

In the meantime, take a moment to reflect on which archetype you are.  What defines your current experience with and feelings about social media either personally or professionally?  What do you need to move from one stage to the next?

Ten high schools are taking part in a series of 3 face to face full-day meetings, an offering of over 20 webinars, an ongoing Facebook Group discussion, and coaching sessions to help them develop and implement strategic social-media enhanced communications plans for their schools.

The Academy reflects the work that the Foundation has been doing with  social media guru Allison Fine over the past year, and was created in response to a recent survey that the Foundation conducted of around 300 day schools regarding their use of social media.

The Academy met twice in March face to face.  Participants learned about a number of foundational social media tools, started creating their plans based on a “POST” planning process (inspired by the book Groundswell – People, Objectives, Strategy and Technology), debriefed what they’ve experimented with and implemented between the two meetings, and shared emerging best practices with each other.

The good people from Big Duck guided the group through determining appropriate metrics for analyzing social media and creating social media policies.  Big Duck will also provide individualized coaching sessions to each school team on a regular basis.

Kudos to AVI CHAI for taking such great strides in modeling the learning process that they have undertaken themselves as a learning organization, and extending their active support to other professionals in Jewish education.  We can’t wait to share more of what we are learning as well!

Read more about the Allison Fine’s reflections on the Social Media Academy here:

Avi Chai Social Media Academy Begins
Social Media Academy Part II

These questions are addressed in the report, Schools That Work: What We Can Learn From Good Jewish Supplementary Schools, authored by Dr. Jack Wertheimer on behalf of the AVI CHAI Foundation, March 2009. In conjunction with the release of the report, JESNA recently hosted an ADCA webinar with Jack Wertheimer to discuss the report and the role of central agencies for Jewish education.  The webinar is available at JESNA’s Sosland Resource Center.  ADCA is the Association of Directors of Central Agencies for Jewish Education.

We wrote about other resources on complementary and congregational education published by JESNA – be sure to take a look at them as well.

What are some of the most powerful characteristics of success in your school? What would you add to the report’s list of policy recommendations? What else do you want to know about successful complementary education?