Throughout the short and intense blitz, Old Spice had uploaded over 180 videos for its campaign, which have generated over 5.9 million views and 22,500 comments. (Source: Network World).

The campaign is fascinating for its viral success.  This chart from Visible Measures shows it’s relative success compared with President Obama’s victory speech, the video of President Bush’s dodging of a thrown shoe, and Susan Boyle’s surprising vocal performance on TV, all major viral hits.

The secret? While Old Spice Guy responded to regular folks (Johannes S. Beals tweeted a request for a marriage proposal to his girlfriend), he also focused many of his responses to questions posed by sports stars, celebrities and major publications.  For example the online tech site Gizmodo asked via Twitter, “will anything surpass the loofah as the predominant body wash-applying technology?”   The response was this.  And of course, Gizmodo posted the response video on its website and other channels, amplifying the views even more.

George Stephonopoulos and  Justine Bateman got responses, as did Perez Hilton (669,000+ views) and Ellen Degeneres (284,000+ views).  Alyssa Milano has enjoyed a series of flirty virtual courtings, including a delivery of flowers from the Old Spice Guy.  Guy Kawasaki (Silicon Valley venture capitalist and social media maven) got a humorous reply, playing off his name:

The first key lesson here is about connecting with your audience personally.  While Old Spice is only responding to a relatively small number of questions, Mustafa is speaking directly to individuals, seemingly person to person, rather than logo to consumer.  There’s a big difference.

Second is knowing how to use your influencers.  Isaiah’s first videos responded to bloggers and journalists that had written about the Old Spice commercials. He then moved to celebrities, and chose random individuals whose questions or comments would make for great entertainment (like the marriage proposal).  By responding to people (and companies) with large audiences, Old Spice is able to leverage their brands to exponentially increase their own success.  And when the campaign starts to get viral, everyone wins.  Gizmodo, for example, is thrilled to have gotten a video response (and a few million people may have just learned about Gizmodo for the first time), and Old Spice is thrilled Gizmodo posted is on their own site (reaching millions of their readers).  It’s a win-win for all.

Third, make it fun! If people are enjoying engaging in your campaign (tweeting, sharing, talking about at Starbucks or at the gym), it will intensify.  Whether you’re selling Old Spice or trying to get people to come to Jewish Trivia Night (my favorite tweet comes from @SixthandI Synagogue: “Test your knowledge to the tune of ‘Let’s get quizzical…quizzical’  I see you dancing 80’s style in your cubicle,” followed by a link to their event.

Want to learn more?

Rick Bakas gives a good overview of why this social media marketing campaign is so effective including a reminder to have fun.

ReadWriteWeb shares the inside scoop on how marketing firm Wieden + Kennedy created and executed the campaign, including all night filming sessions in Portland, OR, where they averaged 7 min of production for each 30 second response.

FastCompany interviews the team that orchestrated the campaign.

And a guy from Reddit asked for the audio to create an Old Spice Guy voicemail message.  He responded with many audio options to create the message.  Now you can have your own.  http://www.oldspicevoicemail.com .  While the 2 day blitz of video responses may have ended this morning, it’s fascinating to see how others have picked up the ball and run with it.

How are you empowering and energizing your community to support your mission and goals?  While the Old Spice campaign may seem leagues away from nonprofit endeavors, the lessons learned from this success surely apply.   Use your influencers.  Make it personal.  And remember to have fun.

As Facebook and Twitter have become so mainstream, and friending so casual, our rolls of friends and followers have grown extensive.  Maybe too extensive.  Just at that time when we’re trying to manage our precious time and sort through reams of content to find the gems, it is our own “friends” weighing us down.   Dunbar proposed that any individual could really only have 150 stable social relationships at any given time.  Others propose that with tools such as Facebook we can manage higher numbers.  In a recent update, Facebook set the number of people to show up in your news feed to 250 (which you can change).  While it may be true that our maximum number is far over Dunbar’s 150, many people are starting to approach their limit and are pruning their social network gardens.

There are two things you should be thinking about:

1. How should I pare my friends and people I’m following to get the most bang for my social-media-hour-buck?
2. How are other people making decisions about paring their lists, and how should I position myself to stay on the friends list of those I care about?  (note: you may not care about all of them)

How you answer these questions will depend on your business, your brand, your audience, your goals, and how you have been using these tools.  People want value (which can be information, insight, humor, etc.).  People also want to be talked with, not talked at.

One of the challenges is that when you’ve mixed company in your friend or follower list, there’s not one clear value proposition.  For example, family wants pics of your kids, college friends want to know what you’re reading, business colleagues want professional insights, customers/clients/members want meaty information and connection.  You cannot please all of the people all of the time.

Some people have dealt with this by creating multiple profiles — in some cases with hard lines (members of the congregation can befriend a staff person here but not there), and in some cases much softer lines (e.g. I tweet about Jewish social media  and innovation at @darimonline, and I tweet personally about kids, chickens, music and other things at @lisacolton) where you’re welcome to friend or follow in both places, but at least you know what you’re getting (or as the writer, what you’re giving) with greater specificity.

I predict that the next waves of functionality and privacy updates from Facebook and Twitter will offer greater control over sorting these groups (they’ve already begun), targeting content to this group or that, and being able to hide or categorize friends and followers with greater ease to create customized feeds (how cool would it be to login to Facebook at work and see only updates from professional colleagues, and get home and login to see updates only from friends and family?).

In the meantime, put these on your to-do list:

1. Be educated about privacy and friend list categorization opportunities on Facebook.  There’s more control there than you probably realize or use.
2. Set up friend lists, and each time you accept a new friend, add them to a list.  When you use your settings you’ll be able to count on knowing who’s getting what info.  See a tutorial here.
3. Be aware that the functionality, policies, and culture of these tools will continue to adapt and change, so adopt a nimble stance (modern “sea legs”) and keep educating yourself.
4. Think about how you can talk with your community, not just talk at them.  Experts suggest a ratio of 1:12 (or even 1:20) — for every one self-promoting post (”come to our young adults event Tues evening…”) you should add value 12 times.  What value can you offer?  What questions can you ask to tap into your community? What conversations are happening related to your work and how can you participate?  And don’t forget to LISTEN.
5. Discuss among staff how people are managing these issues.  There may be creative ideas, and you may or may not want to have everyone on the same page and taking the same approach.  Either way, staff should be aware of expectations as employees if they are engaging with members, prospects, board members or donors.  You should consider drafting a social media policy or guidelines, or revisiting to existing policies.  See info here from Wild Apricot and info here from Beth Kanter and sample policies here.

How are you identifying what your target audiences want to hear, learn and discuss?  How are you thinking about what to post and/or tweet?  Where are you adding value and growing your online community?  How will you know if people and dropping out and why?

To kick us off, mobile mobile mobile.   Everybody’s got a phone in their pocket, and increasingly it’s a pretty intelligent one.  The iPhone, Blackberry, Android and others are taking over the market, and shaking up the status quo.  Assume that people are looking for and engaging with you while on the go, not just while sitting at their desk.

Some things to know:

1. Compose your emails for easy reading on a mobile device. Send a test and check it out on a Blackberry and iPhone.  Some Blackberry users are reporting a lack of patience with graphic emails because it takes too much time to wade through.  “Give me the bullet points and important information straight up and in brief” seems to be the attitude.
2. Start learning about fundraising via mobile. I just made my first donation by text message to a radio show I love, This American Life, when I saw a tweet.  $5 went on my AT&T bill. So easy!  Check out http://www.mobilegiving.org/ to see how they do it.  Sophist Productions has been hosting events (a UJA Young Leadership cocktail party, for example) where people “text to pledge” their donation, and pledges are projected on the wall. Yes, it is a new world.  And it works.  Read more here on text-to-give programs.
3. Redesigning or tuning up your website?  Make sure you’ve got a mobile friendly version. Check out a Google tool here to see what your web site can look like on a mobile browser. Beth Kanter iPhone-ized her blog with an easy $200 IPhone app tool.  Learn about it here.
4. Twitter was conceived of, and largely used as a mobile tool. Thus, don’t neglect this community when you are putting together a mobile strategy.

Want to learn more?

http://mobileactive.org/ is a great org with useful resources and a discussion list on how nonprofits are using mobile in their work.

http://www.mobilecommons.com/ offers services for marketing, advocacy and fundraising via mobile (and thanks to Mobile Commons for donating their services for our Boot Camps)

http://www.mobilecitizen.org/ has excellent resources for mobile use in education and nonprofits.

Great resources from Wild Apricot: Is Your Nonprofit Website Mobile-Friendly?

Examples of cool, mission-centric mobile uses from nonprofits, on Beth Kanter’s Blog

Unlike Abraham, Moses and Madonna, our organizations cannot simply go by just a one-word name. With all of the information on the Internet, it is helpful to be more exact.

In the organized Jewish community in particular, in which names often include similar terms, such as United, Jewish, American, Israel, Friends and Community, it is easy for organizations to be confused with one another.

For example, check out this search for “Temple Sinai” on Facebook:

Between Fan Pages, People and Groups, “Temple Sinai” yields more than 200 results! Imagine a member or prospect looking for you on Facebook—they are not going to sort through 500 possibilities hunting for the right one, so plan your name so they can find you with ease. Take a look at the results for groups with Temple Sinai in the name:

Try “Jewish, Boston.” Again, there are more than 200 results.

“American, Jewish” yields more than 2,000 results!

Because so many people and institutions are on Facebook, it is so sticky and thus so useful. But you have to be strategic to be successful in this crowded space. Choosing the right name is a critical first step.

Tips for Choosing a Name

Keep it Simple, Sorta

A name should be specific, but it should also be simple. When picking the name for your Page, make sure to balance the simple (“Temple Sinai”) with the specific (“Temple Sinai of Brookline”).

Acronyms and the ABCs of Jewish Organizations

Sometimes when you are working at your organization, things seem really obvious, like going by your acronym. Do people know you by your acronym or by your full name? Consider how people might search for you. Perhaps using your full name, followed by your acronym after a dash or in parentheses. This way the organization can be found by name and by acronym.

For example:

• The Jewish National Fund, popularly known as JNF, goes by “Jewish National Fund” on its Page.
• BBYO goes only by its acronym on its Page. Notice that regional affiliates of BBYO each have a more specific name; for instance, Boulder BBYO.
• AIPAC goes by both its acronym and its full name, “AIPAC – The American Israel Public Affairs Committee,” on its Page.

Let Your Fans Know What You Are Doing

Even with a specific name, you will want to make sure your name reflects who your Page is for. If your Page is a hub for all your members, then a simple name followed by the community name might be perfect. But if your Page is for a specific aspect of your organization, like the social action division or the young leadership committee, you may want to incorporate that into the name as well.

Examples of Pages with specific names:

• TID @ Sinai Temple – Young Jewish Prof. Group (ages 21-39)
• Beth Sholom Synagogue – Memphis, TN

Broadcasting Your Name in Big, Shining Light

Bonus! Facebook now allows you to have a distinct URL for your Page. For example, www.facebook.com/darimonline will take you directly to Darim’s Page. After you have your Page set up, you can register your direct address under the settings. Direct URLs for Pages, however, is limited to Pages with at least 100 fans. When you create your page, you cannot transfer ownership, and you can only post as the PAGE, not as YOU personally. Read more here at Tech for Luddites.
What did you decide to name your Page? Leave us a comment with a link to your Page as an example for the JewPoint0 community.

At this time of year when we’re walking into synagogues along with thousands of others, we pay attention to signage, accessibility of prayer books, ease of movement.  We take advantage of the face to face experience by having ushers who welcome and guide us to open seats.  But the rest of year is no different.

As the Synagogue 3000 handout reminds us, great experiences build great brands. A few examples:

• Nordstrom – Everyone deserves personal attention (personal note, having grown up in Seattle — they also take anything back, no questions asked. My family ALWAYS shopped there, and still does)
• Borders Books – Find the book
• Home Dept – There’s no such thing as a silly question

Chris Brogan applies this same concept to online service:

Zappos had to convince thousands and thousands of customers that ordering shoes on the web was easy, and that their customer service policies were top shelf. They made a near-billion dollar correct bet on how they competed.

Craigslist revenues for 2009 were estimated to top $100 million dollars, and Craig Newmark built the company around the premise that excellent customer service and community involvement were the key.

The bottom line: to compete, BE HELPFUL.  This doesn’t mean market your events in 10 different places, it means add value to people’s lives before you ask them to buy, attend or commit.   Can you help someone have a faster or easier or more convenient experience?  Can you help them solve a problem they didn’t know they had?  Can you empower someone to do more or better for themselves and others?

1) The Puget Sound Blood Center launched a social media campaign to engage new donors in their blood drives.   As reported in the Seattle PI,  they are now holding Tweet Up Blood Drives which are promoted entirely through social media.

The online campaign launched earlier this summer, and already the blood center has about 400 fans on Facebook and 1,200 followers on Twitter.  And the blood center has a YouTube site for its online generation donators.

Many new donors walked in the door after learning about the campaign, or hearing from their own friends on Twitter or Facebook about critically low levels of Type O. Furthermore, the social media savvy donors are passing on the word, and energizing the campaign, retweeting (even if they don’t donate themselves!) and sharing their experience, even by making a video of giving blood and posting it on YouTube. From the PI again:

“They take the initiative because we’ve given them the tools,” Young said about the blood center’s online followers. “You don’t find a better group of people. To be a blood donor, you have to be a fairly altruistic person in the first place.”

From 5 to 33 percent of donors at blood drives over the last three months said they scheduled their appointments because of social media, and DeButts said he expects that number to skyrocket as school starts up and students organize drives through Facebook.

What makes this so successful?  Perhaps donating blood is not as commonly talked about in this demographic, and by putting it online they are energizing the conversation, which leads to more education about both the need and the process, which results in lower (psychological) barriers, and more people walk in the door.  Maybe they didn’t know it only takes a few minutes, and it’s near their office.  Why do you think a third of their recent donors were inspired through social media?

2) The Obama Presidential Campaign relied heavily on volunteers to make calls and go door to door through neighborhoods.  Why did so many first-time volunteers pitch in?  Partially because of the candidate, but largely because the campaign lowered barriers to participation.  Many prospective volunteers were nervous about walking into an office, weary of trying to represent details of policies they didn’t know.  Many local offices made short, casual videos to help people understand what the culture of the office was like, and the sorts of tasks volunteers could do. Check out this one:

Avid users of social media are not looking to hide behind their computer screens.  In fact we’re eager to connect with fascinating people and valuable organizations in our local communities.    We seek value, social capital, and meaning.  As you consider your social media strategy, think about who you are trying to reach, and how you can add value and meaning to their lives.  You might be surprised what comes back to you.

How have you been inspired through social media to show up in person?  What have you done in your work to connect, lower barriers, and energize people?  We’d love to hear your story.

Beth Kanter was giving away copies Twitterville the other day. I saw it on Facebook (I’m a fan of hers) but it was also on Twitter and her blog.  (She’s a pro at making the most of multiple channels, without leaving me feeling inundated from every direction.  It’s a real art.)

Beth periodically runs contests like this.  She asks people to leave a comment responding to a particular question to enter the contest.  It’s not random — she picks those whom she thinks are most deserving or will make the most of the prize.  What I love about these contests is that by having a public entry process, she creates a forum for interesting people to share their work and ideas.  I always learn something from reading the other entries.

So I left a comment saying how much I appreciate this approach to surfacing great ideas and practices.  And heck, if giving away the book can do it, if I win, I’ll re-give-away the book to surface more good things, specifically in the Jewish community where we work.

She loved the idea and I won the book!  (Well, to be honest, by the time she announced the winners she had about a dozen books – there were so many good responses that the author kicked in some copies, she found more promo copies, and others bought copies to add to the contest!)  You can read about the results here.

And the punchline is …  Shortly we’ll be putting up our own blog post to give away the book (once I get it, and read it).  We’ll be asking about how you’re using Twitter in strategic and goal oriented ways.  So start thinking about it, and experimenting on Twitter so you’ll have something juicy to share when we announce the contest.  And, as always, you’re welcome to share your experiences (what’s working as well as what you’re challenged by) in the comments here.

P.S Another great Beth post on Twitter:  How nonprofits are using hashtags

What you’re favorite Beth Kanter nugget of wisdom? Leave a link in the comments.

BIRTHRIGHT ISRAEL NEXT: DIRECTOR OF COMMUNICATIONS

(excerpts from a post on ejewishphilanthropy.com)

With an emphasis on community organizing and grassroots mobilization, Birthright Israel NEXT empowers all Taglit-Birthright Israel trip participants and Jews between the ages of 22-30 to be more connected to Jewish community, ritual, culture, and social action. The organization’s goal is to provide the resources and motivation for Jews to discover and develop their own relationship with Judaism, communicate and meet other Jews in the community, and provide an inclusive means for people of all religions to understand and experience Jewish culture.

Creating an inspired, interactive, and compelling online presence is essential to increasing awareness of and participation in our programs, adding to our growing community and encouraging involvement in our events. Therefore, we are seeking a Director of Communications to develop and implement traditional PR and online strategies to provide young people with a rich, interactive experience with our brand. This is an exciting opportunity for a creative and tech-savvy communications specialist with a passion for our mission and a desire to mobilize.

The Director of Communications is charged with crafting a communications strategy for Birthright Israel NEXT and overseeing the full range of internal and external communications, including media outreach, social media marketing, advertising, fundraising, and board communication. The ideal candidate has demonstrated success in leading integrated traditional and digital public relations/marketing campaigns for a cause-related organization with proven results, has outstanding brand-building experience, and superior communications skills.

More info here.

COMBINED JEWISH PHILANTHROPIES – BOSTON FEDERATION – VP of MARKETING

The Vice President of Marketing manages all marketing, branding, communications, public relations, direct marketing, and event management for Combined Jewish Philanthropies (CJP).

We are looking for a creative and seasoned professional to deepen the CJP brand, grow awareness of CJP’s philanthropic and programming offerings, expand the use of new media and increase the role of online strategies in our marketing mix.

More info on the CJP web site.

THE DAVID PROJECT — WEB DESIGNER/DEVELOPER (Boston)

The David Project Center for Jewish leadership is an international non-profit organization dedicated to educating and inspiring strong voices for Israel through dynamic and comprehensive educational seminars, workshops, and curricula. Our groundbreaking Israel education curricula are currently taught in over 100 Jewish high schools and middle schools, reaching thousands of students around the country. Each year we educate and train hundreds of college students to assume pro-Israel leadership roles on campuses across America and Canada.

This position will involve the updating and improvement of our current website on a regular basis. The individual will be responsible for implementing changes and improvements to our website consistent with the mission of our organization. In addition, the individual will be responsible for working with other staff members to keep the information on our website current.

More info here.

Additional jobs at UJC in New York and other Federations nationwide.

Got a job to post?  Add it to the comments with a link to more info!

Develop a media library for your congregation. This library should include video, photos, and audio. It is important to organize and annotate materials so that they can be reused and repurposed into many different pieces.

• Determine what to collect for your media library. As previously suggested, review your program calendar with an eye toward collecting material. Document interesting and important things your institution does; capture what it means to be a member of your community. Collect video, photos, and audio.
• Ask videographers for the raw footage as well as the edited product. When you hire a vendor, stipulate in the contract that your organizaiton owns the footage.
• Invest time in watching video footage and logging what is on the tapes. This is a good project for a volunteer or intern.
• Be aware of privacy issues and implement policies. Ask people for their permission to be included in any video or photographs. Institutions are increasingly including photography/video releases into their membership forms. Allow people to opt out/ opt in. Parents need to provide permission for the filming of children. Be sure to have your legal ducks in a row.

For additional resources, see See3’s Guide to Online Video, especially this segment on “Building a Media Library:”

3. Building A Media Library from See3 Communications on Vimeo.

A huge thank you to Michael Hoffman and to the synagogues who participated in these webinars!

Does your synagogue have a media library? What are other tips and techniques do you have to share?

Archives of the recent webinars, “The Age of YouTube: An Introduction to Online Video for Congregations,” as well as previous webinars are available to members of the Darim Online Learning Network. Access to the archives and other webinar-related material can be found on the Darim Online website in Dirah, under “Learning Network Info.”

Not yet a member of the Darim Online Learning Network? Click here for membership information for your organization and to register.

Think of your organization’s online presence as your “channel.” As such, consider how to integrate online video into your overall organizational strategy. Online video can be an effective means to strengthen connections among your community’s members. Remember, people relate best to other people, less so to institutions. As you think about this, determine where your community members – and potential members – “reside” online and meet them there.

• Be strategic when program planning. Think in terms of telling your community’s story and use your organization’s program calendar as a guide. Determine: what do we need to capture? What do we need have professionally filmed and what can be documented by staff and or volunteers? What types of footage would be good for recruitment, for community building, for fundraising?
• Go deep rather than wide. Effective marketing involves repetition, creating conversation, portraying real human relationships, and providing real engagement.
• Meet the parents. And congregants. And staff. And lay leadership. Ask community members who they are, what they do, and why they care about the community – on video. This is a terrific way of creating transparency with the community at large, by showing them “who are the people in your neighborhood.” These types of videos also foster people-people connections which in turn create connections to your institution.
• Map your community online. Focus on places your community and potential community live online – social networks, Facebook, discussion lists, etc. Conduct a survey to see what online spaces your people inhabit. This is a great marketing exercise in general!
• Capitalize on influencers and supporters. Tap into the people who are already your constituents and empower them to share videos and other resources with their friends; be “viral” to the right audiences.
• Grab attention outside of your current membership. Reach out to potential members by alerting them to special activities in which your community is engaged. For example, a program on Judaism and the environment could be marketed to groups outside of your immediate membership… bring your community to them.
• Push and pull. For example, send out an email to your congregation’s discussion list that includes a note from the Rabbi with a link to a video clip on your website. Highlight special clips in your newsletter. Share “how to videos” on Jewish life on your website – and ask members for recommendations for additional resources.
• Reach your peeps. Use Groundswell’s social profile technology profile tool to help determine how to prioritize efforts. Who and where is your target audience and what kinds of relationships do you want to build with them?
• And… “Action.” Provide video training sessions for staff and volunteers. Invest in a good video camera with an external microphone. People are more likely to watch bad quality video with good sound, than good quality video with bad sound. A low-cost video camera, like the Flip, is good to have handy. It does not, however, take the place of a better quality camera. In general, the Flip does well at close range, with someone speaking directly to the camera in a quiet place, but it is not great for covering large events.

What are some of your strategies? Do you have a few tips to share? What is your favorite use of online video to promote your community? Post your ideas and links in the comments below!

Take a look at See3’s Guide to Online Video for more tips and techniques.

Additional Resources:

Educause: 7 Things You Should Know About Flip Camcorders

Synagogue Examples:

Chizuk Amuno Congregation, Torah Dedication, Baltimore, Maryland
Chizuk Amuno Congregation – Rosenbloom Religious School, Baltimore, Maryland (see YouTube links)
Congregation Beth Elohim, Brooklyn, New York
North Shore Congregation Israel, Glencoe, Illinois (see link to Building for the Generations campaign video on home page)
Temple Beth El of Northern Westchester, Chappaqua, New York (capital campaign video)

Archives of the recent webinars, “The Age of YouTube: An Introduction to Online Video for Congregations,” as well as previous webinars are available to members of the Darim Online Learning Network. Access to the archives and other webinar-related material can be found on the Darim Online website in Dirah, under “Learning Network Info.”

Not yet a member of the Darim Online Learning Network? Click here for membership information for your organization and to register.

Coming up… Developing a Media Library